Shipping policy
Shipping
Humble is a small independent growing business. We try to offer reasonable costs for delivery. The shipping cost is calculated based on location for delivery and the weight of the item. Orders usually take between 3-5 days to arrive using courier. If you need your item faster - please mail us as we may be able to quote you for an overnight service.
Orders over a certain value may have a reduced delivery charge.
Changing or cancelling an order
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In most circumstances, it’s not possible to make changes to your order once you’ve placed it. However, if you do need to change details of your delivery address, remove items from your order or cancel it completely, please contact us at info@humbleshop.co.ukas soon as you can.
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If your order has already left for delivery to you, then you’ll need to follow our Returns procedure in the event of any unwanted products.
Can I return my web purchase to a store?
Yes, if you have purchased online then you can return your item to our Chipping Campden store - the returns policy above still applies. However, your purchase will have to be refunded using the same method of purchase. No cash refunds can be given for online purchases.
If something goes wrong processing your order..
Sometimes things just go wrong. You will be refunded if we are unable to deliver an item you have ordered. It may be the last one we have in a range and it’s not in good enough condition to send or it gets damaged as we’re processing your order. We try really hard not to let this happen but when it does and we can’t get you a replacement we send you a refund and notify you as soon as we can.